FAQs

PRE-FLIGHT

A valid government issued photo ID is required for all passengers.

You can make changes to your reservation by going to the Manage Booking page on ibomair.com. Alternatively, you can also call Ibom Air flight reservations.

On Ibom Air, we offer advanced seat assignments. Seats can be chosen when you book or later via the manage booking section of our site.

  • Ibom Air recommends that pregnant passengers (at any stage of pregnancy) should consult with their doctor(s) prior to air travel.
  • Pregnant women up to 28 weeks are not required to provide documentation for travel with Ibom Air.
  • Pregnant women after 28 weeks of pregnancy are required to present a valid medical report declaring fitness for travel in their condition.
  • Pregnant passengers travelling from 32 weeks will be required to fill and sign a waiver / indemnity document indemnifying Ibom Air from any consequences of their decisions to travel. These additional travel arrangements should be done no later than 24 hours before flight departure.
  • Ibom Air strongly advises against air travel from 38 weeks of pregnancy.

CHECK-IN

Online check in opens 24 hours to scheduled time of flight departure. Online check in closes 3 hours to scheduled time of flight departure. Airport check in opens 2 hours to scheduled time of flight departure. Airport check in closes 30 minutes to scheduled time of flight departure. This includes baggage acceptance.

ECONOMY: 1 piece of checked baggage, weight not exceeding 20kgs.

PREMIUM ECONOMY: 30kgs baggage weight spread between 2 pieces of baggage.

See the Free Baggage Allowance section on the Baggage page for more details.

Excess Baggage charges are ₦500.00 per extra kilogram. All items exceeding 32kg weight per piece are subject to space availability and shall have been pre-booked and paid for no later than 24 hours before the flight.

See the Excess Baggage Charges section on the Baggage page for more details.

Yes, 1 Buggy / Stroller and a Car seat will be checked in free of charge.

See the Special Baggage & Equipment Waivers section on the Baggage page for more details.

  • Please feel free to ask at counter for availability of cabin upgrade at great discounts on the day of travel.
  • Upgrades could leverage passenger baggage allowance as well.

BOARDING & ONBOARD

Yes. Infants under the age of 2 years can fly free with one paying passenger as long as they are seated on the passenger’s lap.

Children ages 5 through 11 traveling without an accompanying adult passenger are considered Unaccompanied Minors (UMs). UMs are only allowed to travel on direct flights. See more detailed information regarding UMs on the Children on Board section of the On Board page.

At this time, we do not currently offer any inflight entertainment as all our flights are very short in duration.

At this time, use of electronic devices is not allowed on board.

  • Items found on board the aircraft will be stored in arrival station for a period of three months.
  • Unclaimed perishable items will be disposed of by close of business same day.

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